Frequently Asked Questions
Everything you need to know about your Josephine by Valerie experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-14 business days.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our Returns Portal to start your process.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your garments ethically produced?
Yes, Josephine by Valerie is committed to sustainable fashion. We work exclusively with certified manufacturers who ensure fair wages and safe working conditions.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.