Returns & Exchanges

At Josephine by Valerie, we want you to be completely enamored with your purchase. If your selection isn't quite right, we offer a seamless 30-day return window for all unworn items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is free from any signs of wear.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our atelier inspects your return, we will process your refund to the original payment method within 5 to 7 business days.